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Shop Policies

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Our Commitment to You-

  

We are committed to providing the best online shopping experience possible. If you have any trouble with our website, please let us know so we can continue to improve. We love feedback from our customers and welcome any response you may be able to provide. Email us at mountainrivercraftstudios@gmail.com.

Return Policy-

  

Returns of Personalized Items-

Returns are not accepted on personalized items. Each item is made to order. However, if you receive an item and I have misspelled the name due to OUR error I will be happy to fix/replace your item. If the item has been personalized exactly as the customer has indicated but the customer spelled the name wrong, the customer will be responsible for all charges related to fixing the item and shipping costs to return and re-send the item.

Please review your customization requests carefully. Personalization will be done exactly as written out by you in the order.

I am unable to accept returns on bathing suits, for hygienic reasons. 

Conditions of return on non-custom products-

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value and may be subject to a restocking fee.

I am unable to accept returns on bathing suits, for hygienic reasons. 

Cancellation Policy-

  

Cancellation requests are generally not honored as we begin processing orders immediately. Order cancellations are handled case by case, but generally we are not able to make changes from the original order. With such a fast turnaround time, production on your item could begin the minute that we receive your order... therefore cancelations are not accepted.

 

Shipping Policies-

  

Shipping on Personalized Items- 

On MOST in stock items, your order will ship within 3-5 business days of your purchase. If you need your order by a certain date, please make us aware of this by including it in the notes section at checkout. 

We process your order in the order it is received. We strive to complete your custom embroidery/monogram within 3 days and ship the following day. Depending on volume of orders, it may take 5-7 days for custom orders. In the event an order will take longer, customers are notified via email.

Our speedy turnaround time is part of our commitment to customer service! 

We ship using USPS and occasionally Fedex (for large heavy packages). All items come with tracking information. All USPS packages are shipped priority mail. All packages come with tracking and insurance of up to $50. If you need additional insurance for an order, please contact Lesa (lesa@mountainriverboutique.com) prior to shipping and we can set up a listing for additional insurance.

We will PROVIDE the tracking number in an email you supplied at checkout once shipped. If your item is shipped with priority mail and the item arrives damaged or broken, then you must file an insurance claim through the USPS. You need to contact them immediately to start your claim. The following link will guide you through the process. https://www.usps.com/help/claims.htm
 

If an item is marked delivered and you did not receive it then it is imperative that you contact me and the delivery service (typically USPS) immediately. The postal deliver will likely be able to give more details as to where the package was left if they are contacted quickly. The following link will guide you through the process of finding your missing package.  https://www.usps.com/help/missing-mail.htm?

PLEASE be sure your shipping address is correct. I am obligated to use the address on the order and cannot be held responsible for shipping to the wrong address if it hasn't been changed by you. I don't have a way of changing the address once the item has been shipped and cannot replace the item. We are not responsible for orders shipped to an incorrect address due to your error.
 

In case an incomplete or wrong address is given and the package is returned to me, I will have to send an invoice for the cost of postage to re-ship the package to you. I will re-send your package once it is paid and you have provided the correct address.

Unfortunately, USPS does not 'guarantee' delivery time, except for Express service. While most orders take 2-4 days to arrive once shipped, there have been occasions when the shipping time is longer.

 
 

Pricing Policies-

  

Pricing on our products is subject to change at times (including flash and scheduled sales, discount codes, and special offers), pricing adjustments are not honored.

  

Privacy Policy

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Your Privacy is important to us!

  

Privacy Notice

This privacy notice discloses the privacy practices for www.mountainriverboutique.com.

 This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

· See what data we have about you, if any.

· Change/correct any data we have about you.

· Have us delete any data we have about you.

· Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at Lesa@mountainriverboutique.com.

Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

 Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.